At Crown Phonebiz, we are committed to safeguarding and respecting your privacy. We make every effort to take reasonable and appropriate measures to protect your personal information from unauthorized use or disclosure. These measures include, but are not limited to, physical security protocols, cyber security protocols, data encryption, data anonymization, and limiting access to your data.

This Privacy Policy (together with the general and specific terms and conditions related to the services you subscribe to) explains what personal information we collect, how we use it, and how you can check and update your personal details.

By subscribing to any of our services or by accessing any of our sites or apps, you agree that this Privacy Policy applies to all services we offer and to all of our sites or apps, except for those services, sites, or apps that have separate privacy policies that don’t include this Privacy Policy.

Your Personal Information

Personal information refers to any data specific to an individual using our services. We may collect personal information such as:

• Your name, gender, date of birth, identity document number
• Your delivery and/or billing addresses, phone number, fax number, email address
• Your banking information, debit or credit card details
• Information about products and services purchased by you
• Your preferences for certain products or services
• Your demographic information, education level, occupation, household income, interests, and activities
• The channel you chose to purchase our products or services from
• How you use our products and services, including your traffic data, communication time, the websites you visit, your spending habits, your device details, phone usage, and location
• Your data usage, roaming info, internet protocol (IP) address, device details, date and time of website visits, browser type, operating system, and the URL used to access our websites
• Your account information, including billing history and services you use
• Any information needed to conduct a credit check with credit agencies
• Any other data required to provide a specific service

If you provide personal information about someone else in relation to a service, you’re responsible for ensuring they’re aware of and consent to us storing and processing their personal information in accordance with this Privacy Policy.

How We Use Your Personal Information

We collect and use your personal information to manage your account, including:

• Processing your orders and confirming your details
• Validating you as a registered customer when using our services or contacting us
• Delivering products and services to you (whether provided by us or our partners)
• Managing your account and billing purposes
• Improving and developing our products and services
• Optimizing our network coverage and service quality
• Keeping you informed about our products and services, or allowing trusted partners to do so
• Responding to any queries or concerns you have regarding our products or services
• Complying with applicable laws, regulations, court orders, and government requests
• Making credit decisions
• Ensuring security for you and our staff
• Preventing and detecting fraud, criminal activity, or misuse of services
• Carrying out statistical analysis and studies, which may be shared with third parties in anonymized form

We may monitor your use of services and record calls to our Contact Centre for training, financial control, quality checks, and regulatory purposes.

Cookies

Just like many other websites, we use cookies—small files placed on your device to provide a more personalized and relevant online experience. Some cookies are necessary for the website to function, while others remember your preferences to improve your browsing experience. By continuing to use our websites, you agree to our use of cookies. You can manage cookies in your browser settings, but refusing cookies may limit your access to certain parts of our websites.

We use different types of cookies, including:

• Essential Cookies – Allow you to move around secure areas of the website and remember products in your basket.
• Website Information Cookies – Collect anonymous data on how visitors use our website.
• Preference Cookies – Save your settings and preferences.

Sharing and Disclosing Your Personal Information

We may share or transfer your personal information with our subsidiaries, affiliates, or trusted third parties (agents, resellers, subcontractors, and suppliers) who are directly involved in providing the services you’ve ordered. We will not share your information with any third parties unrelated to service provision without your prior express consent. You have the option to withdraw your consent by contacting us.

We may disclose your personal information in the following circumstances:

• As required by LONDON UK law
• To comply with LONDON UK telecommunications regulations or other legal processes
• To execute an agreement or provide services
• To protect our legitimate interests or those of our customers
• When permitted by you through express opt-in consent
• To credit agencies for fraud prevention and risk management
• In emergencies, including location sharing for services

We may be required to disclose your personal information or intercept communications to comply with UK laws or directives from the Telecommunications Regulatory Authority (TRA) for public or national security.

Additionally, we may share aggregated or anonymized data with partners such as publishers, advertisers, and website owners.

If you have any questions, suggestions, or complaints, please feel free to reach out to us at: inquiries@agm.support